How can we help?

Account access

I didn’t receive a confirmation email.

Check your spam or junk folder and confirm that you entered the correct email address. Return to NORx4 after opening the confirmation link, then sign in.

I forgot my password.

Select “Forgot password?” on the login screen, enter your account email, and follow the secure reset link sent to you.

Apple Health

NORx4 can’t see my health metrics.

Open the Health app on iPhone, tap your profile picture, choose Apps and Services, select NORx4, and review the permissions. NORx4 can still be used with manually entered profile information if you prefer not to connect Apple Health.

How do I disconnect Apple Health?

You can change or remove NORx4 permissions at any time from the Health app or your iPhone’s privacy settings.

Apple Watch workouts

Confirm that your Apple Watch is paired, unlocked, and allowed to access Health data. If a workout does not start, open NORx4 directly on the Watch and try again after the phone and Watch reconnect.

Delete your account

In NORx4, open Profile and choose Delete Account. Confirming the request permanently deletes your sign-in account and clears the app’s locally stored profile and workout history from that device. This cannot be undone.

Health and safety

NORx4 provides fitness guidance and is not medical advice. Consult a qualified health professional before beginning a demanding exercise program, especially if you have a medical condition, symptoms, or concerns. Stop exercising and seek appropriate care if you feel unwell.